Password Recovery
Please read carefully
This page contains some very important information regarding lost
passwords and encrypting keys. Rhinoback is a high-security online backup
system and uses strong encryption to protect your data.
If you have lost your password, please take
the time to read the contents of this page to ensure that you will
be able to restore your backup files when needed.
Hashed Passwords
Rhinoback does not store your password. Your password only exist in hashed (scrambled) form
on the Rhinoback system. If you cannot remember your password, then you can follow the link
below to have your hashed password emailed to the email address associated with your Rhinoback
account. The hashed form of your password is NOT the same as your original password.
What you can do with your hashed password
Your hashed password can be used to login to the a Backup Management Console
and manage your backup settings and data stored at the Rhinoback offsite storage facilities.
Your hashed password can be used to login to the Rhinoback Manager software that is installed
on your local computer
Your hashed password can be used to login to the Rhinoback website
What you cannot do with your hashed password
IMPORTANT! Your hashed password cannot be used to decrypt data.
This is extremely important. When your backup sets were created; if you
allowed the encrypting key to default to your password, then you will not
be able to restore and decrypt your backup data without the original password.
What to do after you receive your hashed password
Once you have received your hashed password, you are strongly advised
to change your password to something that you can remember.
You can use your hashed password to login to the Rhinoback Manager software
that is installed on your computer, and then select User Profile and
then change your password.
If your encrypting key was originally set to default to your password, then
you will not be able to restore and decyrpt data without your original password.
If your encrypting key was set to something other than your password when the
backup set was created and you have the encrypting key, then you can continue
to use your existing backup sets and restore and decrypt data as needed with your
key.
What to do if you do not have your encrypting key
Without your encrypting key, you will not be able to restore and decrypt data.
Once you have received your hashed password, you may be able to find your encrypting
key in the Rhinoback Manager softeare that was previously installed on your local computer.
Login to the Rhinoback Manager software, select your backup set, and then select
Encryption. Uncheck the checkbox labled Mask Encryption Key. You
are strongly advised to test your restore ability by restoring a few files. If
you cannot restore or decrypt your files, then you will need to delete your existing
backup sets and create new backup sets, specifying encrypting keys that can
remember. After creating new backup sets, backup your important files as soon as
possible.
Click here to request your hashed password
Please see the following Rhinoback Knowledgebase articles for additional related information: